Chatbot development

What your bot can do

• Answer from your knowledge base. The website, PDF and Word files, spreadsheets, a product catalogue, internal rules: answers are built on your materials, not on guesses.
• Lead to a result. It collects requests, books appointments, helps choose a product or a plan and passes the contact to your team or CRM.
• Speak the customer's language. Azerbaijani, Russian, English and other languages; the bot answers in the language it is written to.
• Hand over to a person when a question goes beyond its role, together with the whole conversation.
• Work where your customers are: on the website, in Telegram, WhatsApp, Instagram, in a mobile app or on an internal portal.

The features in demand today

• AI agents that act, not only answer. The bot checks an order status, creates a booking, fills in a form or updates a record in your system through its API.
• Voice bots. Voice messages and phone calls in natural Azerbaijani speech, on the technology of our product Voices.az.
• Understanding images and documents. A customer sends a photo, a screenshot or a scanned document, and the bot reads it and answers.
• Answers with sources. The bot shows the document or the page an answer comes from, so it can be checked.
• Memory and personalisation. It remembers the context of a returning customer and does not ask the same questions twice.
• Proactive messages. It greets a visitor on the right page, reminds about an unfinished order or an appointment.
• Analytics of conversations. What customers ask most, where the bot could not help, which requests turn into sales.
• Protection. The bot keeps to its role, does not reveal internal data and does not give in to attempts to trick it.

How we work

1. We look at the task and your materials and agree on the result.
2. We build the knowledge base and the scenarios and set the tone and the limits of the bot.
3. We test it on real questions, including attempts to lead it off topic.
4. We launch it in your channels, watch the quality and keep the knowledge base up to date.

Any complexity

From a simple bot that answers frequent questions to an assistant that works with your systems, searches thousands of documents and takes actions. If your task is not in this list, describe it and we will suggest a solution.